Frequently Asked Questions
Home Owner Q & A
WHY PRECISION GARAGE DOOR?
We are locally owned,. We are a part of our community and our customers are our neighbors.
We’re here 24/7 to answer the phones and get a tech scheduled to come out and fix your door as soon as possible.
Along with being Licensed, Bonded and Insured, our techs have to be fully trained before they ever take a call. Our Warranty is the best in the industry.
At Precision Garage Door, we fix garage door problems quickly and correctly because we know your time is important. You can feel confident that we will be there for you when you need us!
WHAT'S THE DIFFERENCE BETWEEN PRECISION GARAGE DOOR OF GREENVILLE AND THE COMPETITION?
Our technicians are the most prompt and reliable in the business. When you make the call, our techs arrive on time, with fully stocked trucks and fully prepared to handle any problem with your garage door or opener.
Precision Garage Door of Greenville has the best springs and parts in the industry. We only use commercial grade garage door parts.
You can be confident when you choose Precision Garage Door of Greenville that the work we do for you will be completed properly, efficiently, and on time.
Don’t just take our word for it, check out our reviews!
WHAT ARE SOME COMMON BRANDS OF GARAGE DOOR OPENERS THAT YOU REPAIR AND REPLACE?
We repair and replace all major brands of garage door openers including Liftmaster, Genie, Craftsman, Chamberlain, and more. We also carry Precision garage door openers on our trucks for quick and easy opener replacement. No matter what, your garage door will be back up and running in no time!
DO YOU OFFER ANY SPECIALS OR DISCOUNTS?
We sure do! We have military and senior citizen discounts every day. We also offer specials for new garage doors, new openers, and services! See all of our current specials here.
WHEN SHOULD MY SPRINGS BE REPLACED?
Your garage door’s springs are arguably the most important and most dangerous part of your door. Springs wear out over time. Most springs are rated for about 10,000 cycles. Precision Garage Door of Greenville installs only the highest quality springs that are rated for up to 60,000 cycles. When springs break, injury can result. If you have an older garage door, have your springs inspected by a professional technician and replaced if needed. If your door has two springs, a trained service technician should replace both, even if one is not broken. This will not only prevent any damage caused by the breaking of the second spring, but also keep your door working efficiently. Remember, springs are under very high tension, and adjustment or repair should only be performed by a garage door professional.
Read more on how long garage door springs last & why they break here.
WHEN SHOULD MY CABLES BE REPLACED?
Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed or worn, they are in danger of breaking, which can cause injury. Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.
MY SPRINGS ARE SQUEAKY. DO THEY NEED TO BE REPLACED?
WHAT OTHER DANGERS SHOULD I BE AWARE OF?
MY DOOR SEEMS TO STRUGGLE TO GET UP AND DOWN. WHAT SHOULD I DO?
If your door does not go up and down smoothly, it may be in an unsafe condition. Even older door systems should operate smoothly. If the awkward operation continues when the door is manually operated, you may have a spring system that is out of balance. This can cause premature wear and tear on other important door components, as well as your garage door opener. Spring systems are dangerous and should be repaired only by trained professionals.
CAN I USE THE OLD TRACK WITH MY NEW DOOR?
I WANT TO INSTALL A NEW GARAGE DOOR BY MYSELF. IS THAT A GOOD IDEA?
HOW OFTEN SHOULD I HAVE MY GARAGE DOOR SERVICED?
WHY DOES MY EXTENSION SPRING SYSTEM NEED SAFETY CABLES?
If your garage door has extension springs, you need a safety cable that runs through the spring and secures to the wall or ceiling at each end. When your garage door is down, extension springs are under high tension. If the spring breaks, it may cause injury or damage to property. A safety cable can keep that broken spring contained. If you have extension springs but do not have a safety cable, call your local dealer for a safety inspection.
WHAT ARE TAMPER RESTRAINT BRACKETS?
Since the bottom brackets on a garage door are connected to the door’s springs, these brackets are under extreme tension. They should be adjusted or loosened only by a trained door systems technician. Many manufacturers now include tamper resistant hardware that prevents loosening of the brackets by a novice.
CALL US TODAY!
When you schedule a service appointment with Precision Garage Door, a professional, uniformed technician will arrive at your home in a fully stocked truck. This ensures that at every appointment the necessary tools will be available. We don’t waste your time misdiagnosing the issue, waiting for parts, or arranging additional service appointments.
Serving Greenville, SC and surrounding areas, we can fix broken springs, cables, openers, and more to get your door operating safely and correctly. For more information or to schedule a service visit, please contact us today.